Contact Us: 972-607-3362
Last Updated: October 19th, 2024
Introduction
Starwood Property Solutions, LLC ("Starwood Property Solutions", "us", "we", or "our") is dedicated to protecting your personal information and informing you about how we use your information. This Privacy Policy ("Privacy Policy") applies to your use of the Starwood Property Solutions services including our website where this Privacy Policy is posted and all other related software (collectively, the "Platform").
THIS PRIVACY POLICY MAY CHANGE FROM TIME TO TIME. YOUR CONTINUED USE OF THE PLATFORM AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES.
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR CHOICE IS NOT TO USE OUR WEBSITE.
If you have any questions or concerns, please contact us at: luis@starwoodpropertysilutions.com
Information Collected and How
At Starwood Property Solutions, we collect several types of information from and about Customers including personally identifiable information ("PII") and non-personally identifiable information ("Non-PII") from you. PII is information that can be used to identify you personally. You will not be required to provide us any PII when you visit our Website However, in order to provide our services, we may collect PII when reaching us over the phone or by submitting your information in our application on the website form, as described below. Non-PII is information that may be about you but must be combined with other information to identify you personally.
We collect information:
· Directly from you when you provide it to us.
· From our Affiliates and business partners.
We gather this information to personalize and improve our services, to contact customers, to fulfill your requests for certain products and services, to analyze how users utilize our services, and as otherwise set forth in this Privacy Policy. We collect the following information:
Information you provide us: Any information you provide by contacting us through the website, or any additional information you provide that we may ask for if you report a problem with the website, your search queries on the website, and details of transactions you carry out through the website. You agree and acknowledge that by submitting such information you have the authority and necessary consents to provide such information.
Usage data: As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including, without limitation: (a) details of your visits to our website, logs, location data and other communication data and the resources that you access and use on the Website; (b) information about your computer and internet connection, including your IP address (including geolocation), operating system, product version, and browser type; and (c) your preferences, such as language selection.
Cookies: We use "cookies" on the website and its subdomains to save your preferences, understand and track how you use our Platform, and to remember you when you visit again. A cookie is a piece of data stored on a site visitor's hard drive or device, to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. You can set your browser not to accept cookies, however, in some cases, some of our Platform features may not function as a result. Please be aware that some or all of our cookies may be accessible by third parties.
Log Files: As is true of most websites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, clickstream data. We do not link this automatically collected data to other information we collect about you.
Web Beacons: Additionally, our website and certain emails may incorporate small electronic files known as web beacons. These web beacons enable Starwood Property Solutions to track certain website and email interactions, such as counting the number of users who have visited specific pages or opened particular emails. This technology assists us in gathering statistical data related to the popularity of certain website content, as well as the verification of system and server integrity. This allows us to better understand and optimize user engagement on our platform.
Submissions: You may provide information in comments, or otherwise to be published or displayed on or through the Platform or transmitted to other users of the Platform or third parties utilizing interactive features of the Platform (each a "Submission"). We cannot control the actions of other users of the Platform with whom you may choose to share your Submission and do not guarantee that your Submissions will not be viewed by unauthorized people. Please carefully review any Submission that you post to a public area of the Platform.
Third Party Analytics: Third party analytics service providers will receive data regarding your usage of our Website in order to provide analytics services to us. If you elect to opt out of such data collection (to the extent available) and subsequently use our Platform through a difference device or otherwise change your cookie or privacy settings on your device, you will need to opt-out again.
Public Information: We may receive information about you from publicly available sources, public websites, and social media.
Use of Your Information
Some of your information will be visible to us or other users of the Platform to facilitate communication. We will never sell your information without your permission; however, you agree that we may use your information in the
following ways:
· To provide any services offered and to operate the Platform.
· To enhance or improve our users' experiences.
· To contact you via email or the other electronic communications where you have inquiry.
· To fulfill any other purpose for which you provide it.
· To notify you of additional Starwood Property Solutions products and updates.
· To share with third parties, with whom you have requested additional information relating to their products and services.
· To process your transactions, including billing and collections.
· To share your information in any other way we may describe when you provide the information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose PII that we collect, or you provide as described in this Privacy Policy as follows:
Our Team: Information may be shared internally, including our affiliates and
subsidiaries, to help provide, improve, protect, and promote our service.
Platform Providers: We may disclose information to our contractors, service providers, and other third parties we use to support our business, but solely to the extent necessary to provide the Platform. For example, third party payment processors when you make a payment through the Platform, or our website hosting service provider. Our service providers are subject to the obligations consistent with this Privacy Policy and may only use your information on our behalf and pursuant to our instructions and solely as necessary to provide the Platform.
Legal: We may disclose your information to third parties if necessary to comply with any court order, law, or legal process, including responding to any government or regulatory request, or to otherwise enforce our Terms of Use, or any other agreement between you and Starwood Property Solutions including without limitation, for billing and collection purposes.
Acquisition: We may disclose your information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Starwood Property Solutions assets and any preliminary negotiations and diligence thereto, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which our website users is among the assets transferred.
To Fulfill Your Request: We may disclose your information to fulfill the purpose for which you provided it, or for any purpose disclosed by us when you provide the information.
Protection: We may disclose your information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Starwood Property Solutions, our customers, or others. This includes exchanging information with other companies
and organizations for the purposes of fraud protection and credit risk reduction. We never use, share, sell or rent the PII provided to us online in ways unrelated to the ones described in this Privacy Policy without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.
Accessing, Editing, and Removing Your Information
You will be able to access any information contained in your account through our Platform. You may edit that information by removing or changing the information listed in your account. If you have any questions or wish to review, change, or access any of your information collected by us, please contact us at luis@starwoodpropertysolutions.com Additionally, if you wish to opt out of our data collection practices or would like us to remove any of your information from our databases, please contact us at luis@starwoodpropertysolutions.com After you have cancelled your account please be aware that we may keep inaccessible copies of your PlI and Non-PII subject to our data retention policies and applicable law.
If you delete your Submissions from the website, copies of your Submissions may remain viewable in cached and archived pages or might have been copied or stored by other users.
Third Party Access to Your Information
Although you are entering into this Privacy Policy with Starwood Property Solutions to disclose your information to us, we do use third party individuals and organizations as necessary to assist us in managing the Platform and support our business, including but not limited to contractors, web hosts, legal representatives, accountants, our subsidiaries and affiliates, and service providers.
Throughout the course of our provision of our services to you, we may delegate our authority to collect, access, use, and disseminate your information. It is therefore necessary that you grant the third parties we may use during our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.
Legal Compliance
You agree that we may disclose your information to the authorities if compelled to by a court order. Additionally, you agree that we may disclose your information if we reasonably believe that you have violated federal, state, local or international laws, the terms of our Terms of Use or our Privacy Policy, or if we believe that a third party is at risk of bodily or economic harm. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you and release your information without receiving any request to third parties where we believe that it is proper to do so for legal reasons, where your actions violate any law of the United States or any other country having jurisdiction over us, our Platform, or our Terms of Use.You hereby release Starwood Property Solutions
and its affiliates from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. We may release your information under the conditions listed in this paragraph whether it is to individuals or entities and to any local, state, tribal, federal, or international authorities, as required.
Opt Out of Commercial, Non-Commercial Communications and Do Not Track
If you decide to provide us with your contact information, you agree that we may send you communication via text and emails. However, you may unsubscribe from certain communications by notifying Starwood Property Solutions that you no longer wish to receive these communications, and we will endeavor to promptly remove you from our mailing list or communications once we have received that request. We currently do not offer functionality for you to opt out through "do not track" listings. If you wish to opt out of certain communications or information collection, please contact us at luis@starwoodpropertysolutions.com.
Text (SMS) Messaging Terms and Conditions
iMPORTANT! PLEASE READ THESE SMS TEXTING TERMS AND CONDIT ONS, YOU AGREE TO AB DE BY AND BE BOUND TO THESE SMS TEXTING TERMS AND CONDITIONS.
Definition. In this Text (SMS) Terms and Conditions, the words "you," "your," and "yours" mean any individual using the text/messaging services. The words "we," "us," "our" and mean Starwood Property Solutions. to Opt -in you can reply START to Opt - Out you can reply STOP
Agreement. Starwood Property Solutions text messages are intended to communicate with our clients and provide information, about our products and services By providing your cell phone number, Verbally by phone or filling out our online form you have provided us with consent to send you text messages in conjunction with the services we provide. Your cellular provider's message & data Rates may apply to our confirmation message and all subsequent messages. You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person. We do not share, sell or trade our members' phone numbers.
Fees. We do not charge or impose a fee of any kind for your access to or use of text (SMS) messaging. However, you are responsible for any and all charges, including, but not limited to, fees otherwise applicable to your account(s) and fees associated with text messaging imposed by your communications service provider. Standard message and data charges may apply to each text sent or received (please contact your mobile communication service provider for pricing plans).
How to Opt-In. By providing your cell phone number, or by repliying Start you have provided us with consent to send you text messages in conjunction with the services we provide. We may ask you to reply in the affirmative in the manner indicated in an initial text message (e.g., Start, Yes ).
How to Opt-Out. If you wish to stop receiving text messages, reply to any text message we have sent you and in the reply simply text/ type STOP. Your stop request will become effective within one day. You may also stop text messages by calling – Starwood Property Solutions at 972- 607-3382 emailing – luis@starwoodpropertysolutions.com. However, call and email methods are only applicable once a text is initiated from us and may require more time to take effect.
Changes to Terms and Conditions. Starwood Property Solutions may revise, modify, or amend these Text (SMS) Messaging Terms and Conditions at any time, without notice, except as required by law. Any revision, modification, or amendment shall be effective when it is posted to our website https://starwoodpropertysolutions.com/privacy-policy You agree to review these Text Messaging Terms and Conditions periodically to ensure that you are aware of any changes. Your continued use of Starwood Property Solutions text messaging service after the Terms and Conditions have changed shall constitute your acceptance of those changes.
Termination of Text Messaging. We may suspend or terminate your receipt of Starwood Property Solutions text messages if we believe you breach these Text (SMS) Messaging Terms and Conditions. Your receipt of Starwood Property Solutions text messages is also subject to termination should your mobile telephone service terminate or lapse. We reserve the right to modify or discontinue all or any part of our text messages, with or without notice. We may cancel, restrict the use of or interrupt your free subscription to all Starwood Property Solutions text messaging services or terminate any and all Starwood Property Solutions text messaging services at any time, without giving notice to you.
Security. Text messages to Starwood Property Solutions numbers are not encrypted. Please do not send us sensitive or non-public personal information to Starwood Property Solutions in a text message. No Staff of Starwood Property Solutions will ever ask you to do this. If you receive a text message purported to be from Starwood Property Solutions that requests you send a text with sensitive or non-public personal information, please do not respond to it. Instead, you must notify us immediately by telephone at 972-607-3362
Disputes. You agree that any action, dispute, claim, or controversy of any nature between you and Starwood Property Solutions arising from or related to the text message service will be subject to and resolved in accordance with the terms of Starwood Property Solutions.
Privacy. Starwood Property Solutions values your privacy. To review our Privacy Notice, please visit the Privacy and Security page on our website https://starwoodpropertysolutions.com/privacy-policy
Security Measures
We make reasonable attempts to protect your information from accidental loss and from unauthorized access by using physical and electronic safeguards. For this reason, we use SSL certificates and vulnerability scanning to enhance our Platform security. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats. Where we have given you a password for access to certain parts of our Platform, you are
responsible for keeping this password confidential.
U.S. Privacy Rights Notices
State consumer privacy laws may provide their residents with additional rights
regarding our use of their PII.
California, Colorado, Connecticut, Delaware, Florida, Indiana, lowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
· Confirm whether we process their personal information.
· Access and delete certain personal information.
· Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding lowa and Utah).
· Data portability.
· Opt-out of personal data processing for:
o targeted advertising (excluding Iowa); sales; or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding lowa and Utah).
· Either limit (opt-out of) or require consent to process sensitive personal data
The exact scope of these rights may vary by state. To exercise any of these rights, or to otherwise appeal a decision regarding a consumer rights request, please email us at luis@starwoodpropertysolutions.com
Nevada
Nevada provides its residents with a limited right to opt-out of certain personal information sales, however, please know we do not currently sell personal information triggering that statute's opt-out requirements.
CALIFORNIA (CCPA NOTICE)
The California Consumer Protection Act (*CCPA") requires specific disclosures to California residents. These required disclosures are organized separately for convenience in this section. If you wish to request more information from Starwood Property Solutions or inquire on exercising your rights under the CCPA, you can reach out to us by e-mailing us at luis@starwoodpropertysolutions.com
Other California Rights
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our website that are California residents to request certain information regarding our disclosure of personal information to the third parties for their direct marketing purposes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all visitors. You may contact us at luis@starwoodpropertysolutions.com with any questions.
Age Compliance
Our Platform is not intended for children under years of age 18. No one under age 18 may provide any information to or on the Platform. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Platform. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us at luis@starwoodpropertysolutions.com
International Transfer
The Platform is hosted and operated in the United States ("U.S.") through Starwoodpropertysolutions and its service providers, and laws in the U.S. may differ from the laws where you reside. By using the Platform, you acknowledge that any information, including any PIl about you, regardless of whether provided by you or obtained from a third party, is being provided to us in the U.S. and will be hosted on U.S. servers, and you authorize Starwood Property Solutions to transfer, store, dispose, disclose and process your information to and in the U.S. in accordance with applicable U.S. law and this policy. If you are a non-U.S. member, you acknowledge and agree that Starwood Property Solutions may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries.
Changes to our Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Platform home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes at luis@starwoodpropertysolutions.com.
Information
If you have any questions or require additional information related to our information collection practices, please contact us at luis@starwoodpropertysolutions.com.
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